Data Deletion Policy

Last updated: June 1, 2023

Introduction

At ViVV Labs ("we," "us," or "our"), we are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Data Deletion Policy explains how you can request the deletion of your personal data that we have collected and stored.

This policy complements our Privacy Policy and Terms of Service. Please review those documents for more information about how we handle your data.

Your Right to Data Deletion

We recognize and respect your right to request the deletion of your personal data. You may request that we delete personal information that we have collected from you, subject to certain exceptions permitted by law.

Upon receiving a verifiable request for data deletion, we will delete your personal information from our records unless an exception applies.

Information Subject to Deletion

We will delete the following categories of information upon a verified request:

• Personal identifiers (such as name, email address, phone number)
• Account information
• Commercial information (such as subscription details, purchase history)
• Internet or other electronic network activity information
• Professional or employment-related information
• Any other personal information that we have collected about you

Exceptions to Data Deletion

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which we collected the personal information
• Fulfill the terms of a written warranty or product recall
• Provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities
• Debug products to identify and repair errors
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law
• Comply with legal obligations
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it

How to Request Data Deletion

To request deletion of your data, you can:

1. Email Request: Send an email to privacy@vivvlabs.com with the subject line "Data Deletion Request." Please include your full name, email address associated with your account, and a clear statement that you are requesting the deletion of your personal data.
2. Customer Support: Contact our customer support team at support@vivvlabs.com or call us at +1 (555) 123-4567.
3. Account Settings: If you have an account with us, you may be able to delete certain information through your account settings.

Verification Process

To protect your information and ensure that we only process deletion requests from authorized individuals, we will verify your identity before processing your request. This may include:

• Asking you to provide identifying information, such as your name, email address, and account details
• Requiring you to log in to your account (if applicable)
• Sending a verification email to the email address associated with your account

The specific verification steps may vary depending on the sensitivity of the information and the nature of your request.

Timeframe for Response

We will confirm receipt of your deletion request within 10 business days. We will respond to a verifiable request within 45 days of its receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing.

Data Retention After Deletion

Once we have verified your request and determined that no exceptions apply, we will delete your personal information from our active systems and databases. However, we may retain certain information in backup or archived systems for a limited period due to technical constraints or legal obligations.

We may also retain de-identified or aggregated data that does not identify you personally.

Third-Party Services

If we have shared your personal information with third-party service providers, we will take reasonable steps to inform those service providers of your deletion request. However, we cannot guarantee that all third parties will delete your information upon our request.

Changes to This Policy

We may update this Data Deletion Policy from time to time. The date at the top of this policy indicates when it was last revised. Any changes will become effective when we post the revised policy.

Contact Us

If you have any questions or concerns about this Data Deletion Policy or our data practices, please contact us at:

ViVV Labs
Email: privacy@vivvlabs.com
Address: 123 Marketing Ave, New York, NY 10001
Phone: +1 (555) 123-4567